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Why Choose Emerald?
At Emerald Lawn Care, we have been providing the highest quality lawn care and customer service in
the NW suburbs for over 20 years. We understand the customer experience is what drives and grows
our business. Providing quality service is key to the customer experience and serves as the foundation
for everything we do. So, what does that look like?
We’re Local & Responsive
We are a local, family-owned company. When you call, we answer – it’s that simple! You will always speak with a local Emerald Lawn Care professional. No call centers. No telemarketers. No robots. No waiting days for a response.
No Production-Based Pay
Many lawn care companies pay their technicians based on the number of applications they make each day. We feel this causes rushed applications and leads to poor quality. At Emerald Lawn Care, we don’t rush our technicians. We want them to take all the time necessary making sure your lawn gets the attention it needs.
Dedicated Field Quality Manager
We have a full-time Field Quality Manager whose sole purpose is to evaluate the efficacy of our applications to ensure our quality standards are being met and recommend corrective action if they’re not. This is accomplished via ongoing inspections of customers’ lawns and “ride-along” evaluations with our technicians.
Applications Are Filmed
We outfit our trucks with cameras so that any application can be reviewed should an issue or question arise. Our managers routinely review footage to help ensure standard operating procedures are being followed.
Commitment to Education
We conduct a comprehensive “All Company” training program annually to ensure our employees are knowledgeable lawn care professionals, and we follow up with continuing education throughout the year.
No Commissions or Upsells
We have no commissioned sales staff and we do not incentivize upsells, so you can be assured we only recommend services based on the needs of your lawn.
Research & Technology
We continually research and perform trials with new products and utilize the latest technologies to reduce the amount of product needed to maintain a healthy lawn.
Licensed Applicators
Our Lawn Care Technicians are fully licensed applicators and undergo extensive training to ensure all applications conform to state and federal guidelines as well as our safety and quality standards.
Quality Products
We only use EPA approved, professional grade products to treat your lawn. Specific products are selected to produce the best results based on the needs of your lawn.
Emerald’s 100% Satisfaction Guarantee
Our goal is to have every Emerald Lawn Care customer love our service and enthusiastically refer us to their friends. That requires total commitment on our part. If you are not completely happy with the results of our lawn treatments, we will re-apply or refund your money – your choice. No haggling and no hassle. We want you to be happy!
